Al was the service guy who helped me and he did a wonderful job! He kept me informed on my car, ran through their recommendations of service and price, and didn’t try to up sell me. Also, my car was done at the time they told me! They even vacuumed it out for me! Great service and I’ll definitely be back.
Baron Mini has spoiled me to where I think I will only buy from them. Its always courteous, fast and easy dealing with them.
Ameir helped me to get my warranty so my services are covered Thanks again
Always receive great service from Amir!
I've been going to Baron for 10 years for all service on my Cooper and I am always impressed. They are super organized and treat me like a valued client rather than a car getting serviced. They do little things without being asked and often without a fee. I actually enjoy taking my car in for service. Shout out to Amir.
Samer and Lisa were very proactive and got me into my newly leased Mini Cooper super fast and super easy!
The service department, and specifically, Amir, at Baron Mini always provides professional, exemplary service.
Derek Stewart was very knowledgeable, helpful and friendly. He worked with me so I could divide up the service work into affordable chunks. Today was the last service. I also like the ability to pay the bill via the text message my mobile phone received. Grateful for the buy 3 tires get 1 tire free.
Quick & efficient repair. Definitely appreciated the fast turnaround. Derek is always great to work with
I just bought my third MINI from Baron and as usual it was a great experience. Absolutely no high pressure techniques, no upsell, it was all great. This is how buying a car should be. They have my loyalty. Lisa F. and Ric C. are awesome.
Lisa helped out with us leasing a car after having ours totaled by a flood. Even though this was upsetting seeing that we had just had a loss, she was understanding and professional and had us finished in no time at all. We had used her before to buy a car and we felt comfortable with her and trusted her. The experience was bittersweet and it just felt like we were well taken care of. Nick Klepper was fantastic in the business end of things also. He is knowledgeable and does not miss any detail. He was personable and professional.
Really pleased with this service visit. Master technician worked on my car. It runs great, and my service advisor took care of some other issues for me without my asking. If you have a MINI it’s the only place you should take your car.
Very nice people. Sadly the particular car I was after was no longer available. But staff was very friendly a d helpful.
I just picked up my 3rd Mini! I love this dealership. They have always treated my nicely and done whatever they can to get me the car I want. The service is amazing, they let you know what's going on with car and it's really easy to make a service appointment. Highly recommend!!!!
Getting your car serviced usually brings about the same feeling as going to the dentist, but not at Baron Mini service! From the time I call, to the time I leave my appointment, my experience is as easy as can be. It's easy to make an appointment. the lady in the appointment line is a joy to deal with and I love that I can choose to wait or get a loaner vehicle. I've done both depending on what I had going that day. They are so accommodating to your needs. Next when you arrive, you're greeted with a calm, happy service advisor who aims to please. They always clearly explain everything they are doing to the car or any other options they think I might need done now or in the future. Sure, they are selling products but it doesn't feel like that. It feels more like giving options with absolutely no pressure at all. The point is they are aiming to retain customers and create repeat customers loyal to Mini (such as myself!) and the service department is doing their part to make this happen. Based on the service department alone, I am Mini for life. Based on the sales department, the same rings true. My experience with sales when I purchased my car was fantastic. However, I can't seem to feel the same about financing. My experience was less than stellar over there and was border line a nightmare. I made tons of calls with no return call, had mistakes on loan documents that were never fixed and lots of other annoying behaviors that I won't bore you with or shame the rest of Baron Mini with, instead for my next Mini, I'll bring my own financing and happily deal with the sales and service departments. Overall, this is a top quality place with customer service in mind.
Great service. Very accommodating. Completed in a timely manner.
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