we had gone to Baron MINI and test drove both the Paceman and the Countryman models on several different occasions, and had always been made to feel welcome and not pressured. when we finally decided to buy, Lisa Foell worked with me on a special order for the Countryman we designed, she was a great help and really a pleasure to work with thru the whole process from ordering to delivery. the car is awesome, just a blast to drive. Thank you Lisa so much for being so cool to work with, Mark Nelson. - Baron MINI for real is the coolest place I've ever bought a car!
Great small cars!
I want to specifically mention Lisa Foell as a steadfast help in my purchase of a Mini Cooper. I had waited a long time for the pre-owned car I was looking for, and when it turned up, she did her job well. After a test drive, she fully respected my offer for the vehicle, and made sure the deal was done. I couldn't be more satisfied.
Great experience! I had some serious problems with my MINI, which I had purchased elsewhere. Baron really took care of me, working out all the details with my extended warranty company, and providing me with a loaner for more than 2 weeks.
In a word "WOW". Keep in mind, that is not a word I use lightly. I bought my Mini at Baron in early 2010...new car. They did all my warranty work...part of the package right? They did it so well that even after...I kept coming back. My car now is 8 years old and has 162000 miles on it and I still come here. They know their stuff. They know what to fix, what can wait and so on. Loaner car, even valet service...no charge. The service department is an absolute gem! I have owned many cars and used many shops. There is no comparison. Only once have they had an issue with not fixing my car the first time. So they took it back and did it at no charge. Know anybody else that will stand behind their work that way? I certainly don't. Isaac and his crew have my loyalty. I once thought I would never buy another Mini. I have changed my mind and the service department and the brand are the reason. Kudos Baron. Thank you!
From start to finish Lisa was a 10! The dealership is convenient, so friendly, extremely clean, and just the whole experience is fantastic! I would recommend Baron Mini to everybody! If you can have Lisa help you you will be in great hands!
I bought my Mini new in 2006. Great dealer then. Just had a recall and repaired with outstanding care by Derek Stewart as Service Rep. Always responsive by phone or in person. An excellent experience again. Loren Broaddus
Excellent service team. They are very thorough and take the time to review the issues in detail. They're the absolute best at keeping your mini in top shape!
You guys were great. Timely, friendly, professional,efficient and a feat ambiance
Worked here for 28 months. Well managed and customer friendly. Great service facility for BMW & Mini
I went to dealer due to a check-engine light. Because I do some of my own repair work I wanted to know what the problem was, how long it would take to repair, and what the cost would be before proceeding. The service advisor and mechanic both were very courteous and forthcoming with information about my car, even showing me how the problem could be fixed as well as a potential problem for me to watch. There was no way to fix the car on the spot because they don't carry the parts routinely. The mechanic gave the car a multi-point check, and they had the car washed. I was charged nothing for all or this. A very good experience in all. The worst part was fighting traffic at 9 AM in Kansas City.
We has a small leak coming from the engine. Service was outstanding as they informed us of the estimate to repair and followed up when the repairs were completed. Keep us informed from beginning to end. I also would like to add they provided a loaner car, which was a life saver. I HIGHLY recommend Baron MINI for service to your MINI.
Really appreciate the service that I received. Amir was awesome to work with and it was very helpful to have access to the loaner car.
We purchased our 2011 Mini Countryman from Baron Mini and experienced great sales staff and excellent service. While we live 200 miles from Merriam, we continued to drive our Mini to Merriam for service because the service staff went out of their way to accommodate us...once they offered a repair we needed on the weekend (which we thought was exceptional!) With our most recent purchase, our salesman showed us the "exciting motoring" capability of the new Countryman, pointed out new features and suggested "exterior protections" he had observed we had purchased for our previous Mini. We shopped at 3 other car dealers before driving to Baron Mini....we are glad we did so.
Awesome staff and customer service. Great coffee.
I have purchased two Mini's from Baron and Lisa my sales rep was AWSOME! The best car buying experience I have ever had. The Baron team went out of their way and above and beyond to make sure we got the cars and the prices we wanted.
The MINI team was great to work with on my first MINI purchase! Lisa Foell made the purchasing part a breeze. She was very attentive and easy going. I bought an older MINI and needed some work the first month. This could have been a stressful experience but Amir Tammehr, Service Advisor, truly went the extra mile to make sure every detail was attended to. I can’t say enough about how much I appreciate his professionalism and customer service skills. I am so happy with my purchase and the MINI Team.
Great service advisors and techs.
Having your car serviced is never fun but these guys make it as pleasant as they can. Knowledgeable staff, great loaner options.
Amir and Isaac are the best guys ever! They provide the best service! Cannot imagine anyone ever topping them!
We purchased a used 2012 Mini Cooper Hardtop S and Lisa our salesperson treated us like we were buying the most expensive top of the line new Mini. She was awesome! She took the time to make sure we new what all the gadgets did and how to operate them. She did this twice for us! I would recommend this dealership to everyone! Thanks so much!
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