Best customer service I have ever gotten at a car dealership!
Loved driving Minis! Seth was very cool, low pressure, and helpful. Will definitely be back soon!
honestly, i annoy this dealership. i have 2 MINIs that i love and care for so much and these guys up here treat you with nothing but kindness. they do their best to get your mini done as quickly and as efficiently as possible. Amir is amazing and helps me with everything for my mini. Collin, is an amazing sales representative that will get you amazing deals on MINIs up there being 100% honest. Sahmer up there helps you out to make your mini unique adding whatever you would like. i love these dealership as it is filled with amazing people that don't just care about your money, but truly care for you and the well being of your car.
I had to have my new 2017 Hardtop S (less than 14,000 miles) repaired due to a speed sensor that went bad. Just got Baxter back today. It's been the longest 2 weeks!! Kudos to Amir! He kept me informed of what was wrong with my car, how long it was going to be to expedite the parts and the process going on with Mini USA. Amir is knowledgeable and efficient. The loaner I received was a like Mini to mine so I was familiar with how it worked and drove (Thanks Amir!) I also want ...to thank Rusty!! This guy found the problem and worked diligently to get my Baxx back to me before the end of August, which is what I was originally told. Thank you Rusty! You rock and I'm glad you are well versed in Mini!! Thank you both for answering all my questions. I never want to have Baxx in the shop again, ever, but it helps having a few GREAT employees one can trust. By the way...he runs better now than he did when I first got him!! #Baxxishome #NomoreButler #Minilover4ever See More
I purchased my second Mini from Baron almost a year ago! The sales and service department are the best i have come across. They all go above and beyond what is expected. When my car needs serviced they make the four hour trip up so enjoyable by providing me with a car, restaurant recommendations and places to go. I just appreciate them so much!
I bought a used car from them. They were nice and the process was quick and easy. There was a problem with my car the first week I had it and they quickly got it in and fixed it giving me a loaner while they had it.
Great Experience at Baron for us looking for a fun car to drive. This is the first BMW Mini Cooper for us what a neat little car. The 2017 Mini Cooper we bought is a fun car to drive along with Great quality. Want to thank Lisa and her team for helping pick the car that fit with our needs. Thank you all again...
I'm a first-time Mini Cooper owner. The Service Advisor treated me as a Valued Customer, and provided over-the-top service! What was needed now and what to look for in future was superb!
Lisa was awesome!! Everyone was really nice and not pushy. The buying process was fast and easier than any other dealership I have dealt with.
Customer Service was wonderful. Lisa was never pushy but answered questions before I asked. Buying a BMW was a great experience! I will be back!!
I brought my Mini in to buy a part and read the error codes and they did a full inspection for free and serviced a recall. Customer service and the technicians are all top notch.
Friendly, courtesy service.
Wonderful in communication and customer satisfaction, even with their phones having unfortunate complications they kept me informed on the status of my car the whole time. Isaac and Amir are wonderful people to work with as well as the servicing done to my car was exceptional. (Kudos to the engineers) My car was also cleaned, just an added touch of their great care for their customers. Will never go anywhere else for my Mini.
Always a great experience! Isacc & Derek are always good to answer questions & take great care of me & my mini!!
Nice selection of vehicles, knowledgeable friendly staff
always great service. from the initial scheduling encounter to pick up. Kirk Vandaveer is extremely helpful. He always keeps me informed as to the progress of the service. the loaner car was wonderful!!
They take pretty good care of my mini, here.
I stopped by unannounced and was greeted by several people including my service advisor Amir and the service manager Issac! I had a loose headlight chrome trim ring and they replaced in about 30 minutes while I waited.Could not have been a better experience.
They always take good care of my mini! They provide excellent service. The staff is great to work with.
I live an hour away from the dealership, however yesterday I was driving in to town and took a risk on calling to see if they could fix a couple of minor issues. I was told to come right in and they would work me in. all I needed was a door handle adjustment and help with setting up the blue tooth with my phone. I was in and out in under an hour which was perfect for me. Amir does an excellent job explaining everything and really knows his Mini's. I find everyone at Baron Mini operates differently than most other car dealerships. They always seem to have my best interests at heart. I never feel that I'm being sold something I don't need and their willingness to correct minor issues is outstanding. I could not recommend a better dealer to have your car serviced at.
Issac Nichols and his staff including mechanics are outstanding. I`ve had my mini since 2004 and have over 100,00 miles on the beast. I`ve always received fast, ,courteous and reasonably priced service. Keep up the good work. FB3
Excellent customer care in the service department and in sales! I felt like the service department was very honest and genuinely looked out for my best interest. When it was time to trade in for a newer model there was zero pressure from sales and both of the reps I worked with were knowledgeable of the product. I'll definitely recommend Baron Mini to friends and family.
Love the service writers, always a solid experience. Ridiculously overpriced as you might expect though, thank god for extended warranty.
Great service. Love the Service Action Plan that shows me exactly what needs work. And, of course, like all things Mini, just super cool.
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